Refunds and cancellations

Last updated September 30, 2026

When you pay into a pool, you're paying the event's organizer. These are the rules every pool follows, shown on the event before you pay.

Pools paid ahead (a price per person, or a down payment)

• When you pay, the amount is held on your card, not taken.
• You can back out for free until the pool's pay-by day; the hold is released.
• On the pay-by day your card is charged and the organizer is paid.
• After that, backing out doesn't give a refund automatically. Ask the organizer; they can refund you.

Paying for what you had (receipt pools)

• Your card is saved when you say you're in. Nothing is charged then.
• You pay for the items you claim, plus your share of tax and tip. Shared items are split evenly.
• Items nobody claims within 24 hours are split evenly among everyone at the meal.
• A down payment counts toward your bill; if your bill is less, the difference is refunded to your card.

When the organizer cancels or removes you

• If the organizer cancels the pool or the event, holds are released and anyone charged is refunded in full.
• If the organizer removes you from the event, you're refunded in full.

Fees

When you're refunded in full, you get back everything you paid, fees included.

Something went wrong?

Talk to the organizer first. If you can't sort it out, contact us at support@friendmap.live before disputing the charge with your bank.

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